NEWS

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Accessing Services

You will note from our staffing that we have a diverse work-force and your request for services may be managed by a staff member other than a Doctor.

You have a choice of either:

  • Using our online service 24/7 365 days a year to book appointments, request medication, viewing test results etc. You can request your online login details by telephoning us or by attending in person, however you will need to collect your online account details from the reception desk in person as we will need to verify your details for security purposes
  • Telephoning the Reception team on 023 9282 7132
  • Or you can call in to either practice and talk to our team

Please note that our Clinical Matron will triage and treat (diagnose and prescribe) a lot of ‘same day appointment requests’ that are not appropriate for the ‘Pharmacy Minor Ailments scheme’. Our Outreach Matron will create and manage clinical care plans for the frail and housebound, educate patients on how to prevent any chronic diseases from escalating or deteriorating. She will also ensure that other health and care services are involved to ensure our patients are well-supported. Our Practice Pharmacist may be best placed to undertake your medication review and liaise with you in relation to your medications, dosages, potential drug interactions etc.

We will endeavor to complete your request at the earliest opportunity and this will depend on the nature of your request and its urgency. If your request means you need to see or speak to someone, appointments can often be booked up to 4 weeks in advance if your need is non-urgent/routine in nature. We offer face to face and telephone consultations to help meet our patients’ needs. If you wish to discuss more than one condition please book an appropriate number of 10 minute appointment slots.


Extended Hours Clinics:

The business core hours are 8.00am – 6.30pm but we also hold ‘Extended Hours’ clinics outside of these times:

Monday:

7.00am – 8.00am
6.30pm – 7.00pm

Thursday:
6.30pm – 8.00pm

Friday:
7.00am – 8.00am

Saturday:
8.00am – 11.00am (usually first Saturday of the month):

We are available for both face to face & telephone/general/appointment enquirers during core hours of 8.00am – 6.30pm and additionally during those extended hours clinics.


Online Services

SystmOnline is the mobile app that allows you 24/7 access to a number of services that would traditionally require a phone call or visit to the practice. The application can be used on a PC, Android or iOS operating systems, although some features are not fully compatible with iOS.

Once you have the app you will need a username and password, which we will supply you in person, enabling you to access the following services:

  • Requesting Medication (repeat only)
  • Booking Appointments
  • Viewing test results, along with comments from the GP
  • Complete Travel Questionnaires online saving you time when preparing for your trips abroad
  • View your medical record, either a full coded record or a detailed record from 1st July 2016 (in accordance to NHS guidelines)
  • Do all of the above but for other members of your household by means of proxy access. For example parents can have access to their children's record, or where consent is given, access to an elderly relatives record, giving them all the advantages of online access without needing to be an IT whiz.

If you feel that this service is something that would be of use to you then please do speak to one of our reception team the next time you call in.

If you already have an account please click here to connect to SystmOnline.


Zero Tolerance Policy

Abusive or Violent Behavior

Please note that the East Shore Partnership operates a “Zero Tolerance” policy. This is where a patient commits an act of violence or aggression against a member of staff or other patient, or behaves in such a way that a person fears for their safety.

Any such incidents may be reported to the police, the patient’s treatment will be terminated and if applicable the local authority will be informed.

Expected Standards of Behavior

The East Shore Partnership has a duty to provide a safe and secure environment for staff, patients and visitors. Violent or abusive behavior will not be tolerated and decisive action will be taken to protect patients and staff.

The following are examples of unacceptable behavior on Practice Premises:

  • Violence
  • Excessive noise, e.g. recurrent loud or intrusive conversation or shouting
  • Threatening or abusive language involving swearing or offensive remarks
  • Derogatory, racial or sexual remarks
  • Malicious allegations relating to members of staff, other patients or visitors
  • Taking alcohol or drugs on practice premises
  • Drug dealing on practice premises
  • Willful damage to practice property or theft
  • Threats or threatening behavior.

Our Surgeries

St Cuthbert’s Church
Hayling Avenue
Portsmouth
PO3 6BH
Tel: 023 9282 7132
Fax: 023 9282 7025

Milton Park Surgery
St Marys Health Campus
Milton Road
Portsmouth
PO3 6DW
Tel: 023 9282 7132
Fax: 023 9281 1057

Your Doctors Surgery in Portsmouth

Located in a central location with ample parking.


Location & Contact

Baffins Surgery
St Cuthbert’s Church
Hayling Avenue
Portsmouth
PO3 6BH
Tel: 023 9282 7132
Fax: 023 9282 7025

Opening Hours

Monday: 07.00 – 19.00
Tuesday: 08.00 – 18.30
Wednesday: 08.00 – 18.30
Thursday: 08.00 – 20:00
Friday: 07.00 – 18.30

Location and Contact

Milton Park Surgery
St Marys Health Campus
Milton Road
Portsmouth
PO3 6DW

Tel: 023 9282 7132
Fax: 023 9281 1057

Opening Hours

Monday: 08.00 – 18.30
Tuesday: 08.00 – 18.30
Wednesday: 08.00 – 18.30
Thursday: 08.00 – 18.30
Friday: 08.00 – 18.30