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Additional Wednesday Training date added

Wednesday 13th November - please read

This Wednesday practices across Portsmouth will be attending an additional training / development meeting organised by the Portsmouth CCG.

Our practice will remain open for pre-booked appointments but the phone lines will be closed from 1pm.

Urgent calls will have the option to be directed to the Out of Hours service, and of course you will still be able to contact NHS111 or in an emergency you will need to call 999.

Self Care week 18th - 24th November

2019 Self Care week will run across the UK from 18th - 24th November.

"Self Care is the actions that individuals take for themselves, on behalf of and with others in order to develop, protect, maintain and improve their health, well being or wellness."

There are many ways that we all can help ourselves in improving or maintaining our health. The self care week embraces the need for all members of society to improve their awareness.

One thing that we will be offering our patients are some workshops on how you can embrace the use of the online services available to you and how that can help you manage your health needs 24/7, 365 days per year.

Our Data Manager, Justin, will offer demonstrations of the 'SystmOnline' and 'e-Consult' products on Thursday 21st November. Sessions will start at 10am and 11am, and will last no longer than 30 minutes. This will be run from the Baffins site and if successful may be repeated in the future.

Space will be limited so if you have used these services before, but aren't sure about how to make the best of them, or you are a novice and never used them he will explain what and how things can be done.


Emergency Dept at QAH - trialing a new service

"From Monday 4 November a two-week pilot at QAH will see patients attending the Emergency Department, with a condition that would be more suited to primary care management, being redirected to Cosham Park House Surgery in Cosham.

The service will be able to see up to 48 patients a day.

The redirection of any patient from QA will be carried out by a senior clinician. Only people redirected from the ED will be seen in this service."

It will be interesting to see what impact that may have on the ED service and whether the trial becomes more of a permanent feature.

Fed up with long waits on hold...

Picture the scene, early Monday morning in Winter, you need to contact the surgery...

What you need cannot be done using the e-Consult or your SystmOnline application.....

So you join the telephone queue at 8am....

and you're already told that you are 25th !! in the queue.....

but you have the kids to get ready for school......

oh your phone credit is running out as well.....

and the phone battery is flashing on 2%........

Ding Dong..... the doorbell, that's all I need......


Can this morning get any worse ?????

Rather than wait in hold, using your battery and your money you will be able to hang up, but retain your place in the queue.


When you near the front of the queue we will automatically call you and invite you to rejoin the call...... or cancel the call if that's what you want to do.

We will even try to call you 3 times, every 30 seconds, so it will be important to keep the phone nearby but you can carry on doing the other things you need to do.

It may not remove the wait during those busy times but we hope that it will make the experience more positive for you.

Nasal Flu - now available

Great News..... we have received our first delivery of the Nasal Flu vaccination.

We will be contacting those eligible shortly to offer this. If you wish to book then please contact the surgery on 023 9282 7132 - please call after 10am.

Alternatively you can use one of the Walk In clinics on offer:

Each Monday starting 14th October

7am – 8am

Each Friday starting 11th October

7am – 8am

1pm – 3pm


Drs Fellows, Collie & Crisp

Flu Vaccinations - Book yours now

The 2019 flu vaccination season is almost upon us with this year seeing 3 different vaccination types being available for different groups of patients. It is important that you are given the right one. Don't worry we will let you know which one you need.

This year we will offer you the option of booking into a specific appointment or using a walk in clinic to receive your vaccination. The options are as follows:





Each Monday starting 14th October

7am – 8am

Walk in clinic, just turn up


Each Thursday starting 10th October

5pm – 7pm

Book online or in person


Each Friday starting 11th October

7am – 8am

1pm – 3pm

Walk in clinic, just turn up

All clinics will be held at the Baffin's site and are offered subject to availability. Of course if you have an appointment booked already you can ask for your flu vaccination at that time.

So once you receive your invite from us you can make your arrangements to receive your vaccination which is still the best option to protect yourself from the flu virus.

How do our Patients rate us?

What do our patients think of the services we provide?

Its important for new patients to be able to see what our current patients think of the services we offer. We routinely collect information regarding their experiences and publish them, good or bad, in a number of places to ensure transparency. It also gives us the opportunity to reflect on and improve what we do. Reviews can be found:

  • In each waiting room on the TV screens - shows the Friends and Family results each month
  • On the NHS Choices website - CLICK HERE
  • Working Feedback - see the floating button on the home page

We understand and appreciate that it's challenging to please everyone in an ever changing Primary Care world but we will not shy away from those challenges and encourage patients to tell us what they think.

The current Primary Care world is very different from years gone by and the challenge is to continue to meet your expectations and safely deliver a service that is sustainable both now and in the future.

The all new NHS app

The NHS App lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services.

Who is it suitable for?

The NHS App is for people aged 13 and over who are registered with a connected GP surgery.

You can use some of the app's features without your GP surgery being connected.

95% of surgeries are now connected to the NHS App.

How does it work?

With the NHS App you can:

• check your symptoms – find reliable NHS information on hundreds of conditions and treatments, and get immediate advice

• book appointments – search for, book and cancel appointments at your GP surgery

• order repeat prescriptions – see your available medications and request a new repeat prescription

• view your medical record – get secure access to your GP medical record

• register to be an organ donor – easily manage your preferences on the NHS Organ Donor Register

• choose how the NHS uses your data – register your decision on whether it can be used for research and planning

Report an issue

You can contact the NHS App team directly to report any issue or if you have any questions about this product.

Please share the details through our contact form for our records.

How do I access it?

The NHS App is free to download from the App Store and Google Play.

Download on the App Store

Get it on Google Play

Book an appointment using Systmonline

As you may have read earlier this year we have reviewed the number and type of appointment that can be booked online using the SystmOnline application (Android or IOS).

  • Blood test appointments - If you have been invited by us for the blood test. ** PLEASE ENSURE YOU KNOW WHETHER TO FAST OR NOT (If fasting please do not eat for 12 hours before the appointment, but ensure you drink plenty of plain water and take any usual medication) **
  • Medication Reviews (face to face) - Please complete the Pre-Medication review questionnaire prior to attending
  • Annual Asthma / COPD / Diabetes reviews - If you have been invited by the Surgery. Please complete the pre-review questionnaire for the relevant condition.
  • Feedback appointment - Your opportunity to meet directly with the Business Manager and a member of the Patient Participation Group
  • Cryotherapy Clinic - If you have been seen by our clinician and invited by the surgery
  • Travel Clinic - Please complete the Travel questionnaire prior to attending
  • Smear Test - Only if you have been formally invited to attend.
  • Stop Smoke - If you want help in giving up Smoking
  • Pill Check - If you have been invited by the surgery
  • Child Immunisations - If you have been invited by the surgery
You can also book online for these ongoing treatments providing you have already started the treatment.

  • B12 injections
  • Hormone Injections - For the majority of patients your injection is delivered to the Surgery. If this is not the case for you please bring it with you.
  • Depo Provera Injection - Only if you are due this (normally every 10 - 14 weeks)
  • HRT (Hormone Replacement Therapy) - Only if you are due this (normally every 3 months)


Care Navigation - Whats that?

Now live in Portsmouth doctors surgeries.

Click this link for a quick introduction of what it is.


For more info click HERE

MMR Vaccination - not just for children

Image result for think measles is a kids problem

This MMR vaccination catch-up campaign aims to prevent further measles outbreaks, following recent outbreaks in Wales. Speaking at the launch of the national MMR catch-up programme, Professor David Salisbury, director of immunisation at the Department of Health, said that the outbreaks in Wales had been "a wake-up call", and warned that "what is happening in Swansea could happen anywhere in England".

Low levels of vaccination in this generation were caused by an unsubstantiated scare about the MMR vaccine. The scare was based on an entirely discredited piece of research that claimed that MMR could trigger autism. The research has been proven to be worthless and Wakefield has been struck off the medical register for acting "dishonestly and irresponsibly" in his research and “bringing the medical profession into disrepute”.

Sadly, the damage had already been done – there was a drop in coverage rates (the proportion of people vaccinated against a disease) for measles and this has led to the disease becoming more widespread. In the first quarter of 2013, there were a record 587 cases in England.

Many people mistakenly assume that measles is a harmless childhood disease like chickenpox. This is not the case. Immunisation expert, Dr Mary Ramsey, said: “Measles is not a mild illness – it is very unpleasant and can lead to serious complications. Adults and children who are not immune because they missed 1 or all MMR doses when they were younger can have the MMR vaccine on the NHS at any age. This may include:

  • teenagers
  • adults
  • people travelling
  • women preparing for pregnancy
  • people exposed to measles during a measles outbreak

Over the coming months we will be contacting people that we suspect are not immune directly and inviting them into the surgery for the vaccination.

Further information can be found by clicking HERE

Our Surgeries

St Cuthbert’s Church
Hayling Avenue
Tel: 023 9282 7132
Fax: 023 9282 7025

Milton Park Surgery
Milton Road
Tel: 023 9282 7132
Fax: 023 9282 7025

Your Doctors Surgery in Portsmouth

Located in a central location with ample parking.

Location & Contact

Baffins Surgery
St Cuthbert’s Church
Hayling Avenue
Tel: 023 9282 7132
Fax: 023 9282 7025

Opening Hours

Monday: 07.00 – 19.00
Tuesday: 08.00 – 18.30
Wednesday: 08.00 – 18.30
Thursday: 08.00 – 20:00
Friday: 07.00 – 18.30

Location and Contact

Milton Park Surgery
Milton Road

Tel: 023 9282 7132
Fax: 023 9282 7025

Opening Hours

Monday: 08.00 – 18.30
Tuesday: 08.00 – 18.30
Wednesday: 08.00 – 18.30
Thursday: 08.00 – 18.30
Friday: 08.00 – 18.30