NEWS

    We welcome comments from all of our patients - please leave your feedback using the link below.



Christmas and New Year

Where has 2019 gone ?



Please ensure any requests for medications are made no later than the 15th December

    • 25th December - CLOSED
    • 26th December - CLOSED
    • 27th December - Baffin's open as normal
    • 27th December - Open 8 - 12.30pm for script collection only
    • 1st January - CLOSED

However you choose to celebrate this season please stay safe and look out for each other and have a wonderful Christmas and New Year.



    Self Care week - a thank you



    2019 Self Care week ran across the UK from 18th - 24th November.

    "Self Care is the actions that individuals take for themselves, on behalf of and with others in order to develop, protect, maintain and improve their health, well being or wellness."

    Thanks to all those patients that completed the surveys regarding healthcare services across Portsmouth.

    The information provided will be fed back to the Portsmouth Clinical Commissioning Group to incorporate into the city wide picture. No identifiable data was collected so rest assured these are totally anonymous. Some initial observations that stood out are:

    • Only 1 in 3 patients knew about self-referral services in Portsmouth
    • Almost 1 in 3 patients aren’t registered with a dentist
    • 2 in 3 patients know what services a pharmacy can offer
    • Majority have confidence in health services in Portsmouth and how to access them



    Fed up with long waits on hold...






    Picture the scene, early Monday morning in Winter, you need to contact the surgery...

    What you need cannot be done using the e-Consult or your SystmOnline application.....

    So you join the telephone queue at 8am....

    and you're already told that you are 25th !! in the queue.....

    but you have the kids to get ready for school......

    oh your phone credit is running out as well.....

    and the phone battery is flashing on 2%........

    Ding Dong..... the doorbell, that's all I need......

    REALLY..!!!!!!!! AHHHHHHHHH

    Can this morning get any worse ?????






    Rather than waiting on hold, using your battery and your money you will be able to hang up, but retain your place in the queue.

    INTRODUCING QUEUE BUSTING

    When you near the front of the queue we will automatically call you and invite you to rejoin the call...... or cancel the call if that's what you want to do.

    We will even try to call you 3 times, every 30 seconds, so it will be important to keep the phone nearby but you can carry on doing the other things you need to do.

    It may not remove the wait during those busy times but we hope that it will make the experience more positive for you.




    Nasal Flu - now available




    Great News..... we have received deliveries of the Nasal Flu vaccination.

    Please contact the surgery on 023 9282 7132 - please call after 10am.

    Alternatively you can use one of the Walk In clinics on offer:

    Each Monday starting 14th October

    7am – 8am

    Each Friday starting 11th October

    7am – 8am

    1pm – 3pm

    * please note that the walk in service patients will be seen as and when between booked appointments and that NHS England have advised that due to the national shortage in nasal vaccines we are able to administer a vaccination if the Nasal option is unavailable *

    Regards

    Drs Fellows, Collie & Crisp




    Flu Vaccinations - Book yours now




    The 2019 flu vaccination season is almost upon us with this year seeing 3 different vaccination types being available for different groups of patients. It is important that you are given the right one. Don't worry we will let you know which one you need.

    This year we will offer you the option of booking into a specific appointment or using a walk in clinic to receive your vaccination. The options are as follows:

    WHAT DATE

    TIME

    HOW TO BOOK


    1.

    Each Monday starting 14th October

    7am – 8am

    Walk in clinic, just turn up

    2.

    Each Thursday starting 10th October

    5pm – 7pm

    Book online or in person

    3.

    Each Friday starting 11th October

    7am – 8am

    1pm – 3pm

    Walk in clinic, just turn up

    All clinics will be held at the Baffin's site and are offered subject to availability. Of course if you have an appointment booked already you can ask for your flu vaccination at that time.

    So once you receive your invite from us you can make your arrangements to receive your vaccination which is still the best option to protect yourself from the flu virus.





    How do our Patients rate us?



    What do our patients think of the services we provide?

    Its important for new patients to be able to see what our current patients think of the services we offer. We routinely collect information regarding their experiences and publish them, good or bad, in a number of places to ensure transparency. It also gives us the opportunity to reflect on and improve what we do. Reviews can be found:

    • In each waiting room on the TV screens - shows the Friends and Family results each month
    • On the NHS Choices website - CLICK HERE
    • Working Feedback - see the floating button on the home page

    We understand and appreciate that it's challenging to please everyone in an ever changing Primary Care world but we will not shy away from those challenges and encourage patients to tell us what they think.

    The current Primary Care world is very different from years gone by and the challenge is to continue to meet your expectations and safely deliver a service that is sustainable both now and in the future.







    The all new NHS app



    The NHS App lets you book GP appointments, order repeat prescriptions and access a range of other healthcare services.

    Who is it suitable for?

    The NHS App is for people aged 13 and over who are registered with a connected GP surgery.

    You can use some of the app's features without your GP surgery being connected.

    95% of surgeries are now connected to the NHS App.

    How does it work?

    With the NHS App you can:

    • check your symptoms – find reliable NHS information on hundreds of conditions and treatments, and get immediate advice

    • book appointments – search for, book and cancel appointments at your GP surgery

    • order repeat prescriptions – see your available medications and request a new repeat prescription

    • view your medical record – get secure access to your GP medical record

    • register to be an organ donor – easily manage your preferences on the NHS Organ Donor Register

    • choose how the NHS uses your data – register your decision on whether it can be used for research and planning

    Report an issue

    You can contact the NHS App team directly to report any issue or if you have any questions about this product.

    Please share the details through our contact form for our records.

    How do I access it?

    The NHS App is free to download from the App Store and Google Play.

    Download on the App Store

    Get it on Google Play






    Book an appointment using Systmonline


    As you may have read earlier this year we have reviewed the number and type of appointment that can be booked online using the SystmOnline application (Android or IOS).

    • Blood test appointments - If you have been invited by us for the blood test. ** PLEASE ENSURE YOU KNOW WHETHER TO FAST OR NOT (If fasting please do not eat for 12 hours before the appointment, but ensure you drink plenty of plain water and take any usual medication) **
    • Medication Reviews (face to face) - Please complete the Pre-Medication review questionnaire prior to attending
    • Annual Asthma / COPD / Diabetes reviews - If you have been invited by the Surgery. Please complete the pre-review questionnaire for the relevant condition.
    • Feedback appointment - Your opportunity to meet directly with the Business Manager and a member of the Patient Participation Group
    • Cryotherapy Clinic - If you have been seen by our clinician and invited by the surgery
    • Travel Clinic - Please complete the Travel questionnaire prior to attending
    • Smear Test - Only if you have been formally invited to attend.
    • Stop Smoke - If you want help in giving up Smoking
    • Pill Check - If you have been invited by the surgery
    • Child Immunisations - If you have been invited by the surgery
    You can also book online for these ongoing treatments providing you have already started the treatment.


    • B12 injections
    • Hormone Injections - For the majority of patients your injection is delivered to the Surgery. If this is not the case for you please bring it with you.
    • Depo Provera Injection - Only if you are due this (normally every 10 - 14 weeks)
    • HRT (Hormone Replacement Therapy) - Only if you are due this (normally every 3 months)

    *** APPOINTMENTS ARE SUBJECT TO AVAILABILITY. IF YOU DO NOT FOLLOW THE GUIDANCE ABOVE WE MAY HAVE NO CHOICE BUT TO REFUSE TO SEE YOU ***




    Care Navigation - Whats that?



    Now live in Portsmouth doctors surgeries.

    Click this link for a quick introduction of what it is.

    Animation

    For more info click HERE





    MMR Vaccination - not just for children


    Image result for think measles is a kids problem


    This MMR vaccination catch-up campaign aims to prevent further measles outbreaks, following recent outbreaks in Wales. Speaking at the launch of the national MMR catch-up programme, Professor David Salisbury, director of immunisation at the Department of Health, said that the outbreaks in Wales had been "a wake-up call", and warned that "what is happening in Swansea could happen anywhere in England".

    Low levels of vaccination in this generation were caused by an unsubstantiated scare about the MMR vaccine. The scare was based on an entirely discredited piece of research that claimed that MMR could trigger autism. The research has been proven to be worthless and Wakefield has been struck off the medical register for acting "dishonestly and irresponsibly" in his research and “bringing the medical profession into disrepute”.

    Sadly, the damage had already been done – there was a drop in coverage rates (the proportion of people vaccinated against a disease) for measles and this has led to the disease becoming more widespread. In the first quarter of 2013, there were a record 587 cases in England.

    Many people mistakenly assume that measles is a harmless childhood disease like chickenpox. This is not the case. Immunisation expert, Dr Mary Ramsey, said: “Measles is not a mild illness – it is very unpleasant and can lead to serious complications. Adults and children who are not immune because they missed 1 or all MMR doses when they were younger can have the MMR vaccine on the NHS at any age. This may include:

    • teenagers
    • adults
    • people travelling
    • women preparing for pregnancy
    • people exposed to measles during a measles outbreak

    Over the coming months we will be contacting people that we suspect are not immune directly and inviting them into the surgery for the vaccination.

    Further information can be found by clicking HERE




    Our Surgeries

    St Cuthbert’s Church
    Hayling Avenue
    Portsmouth
    PO3 6BH
    Tel: 023 9282 7132
    Fax: 023 9282 7025

    Milton Park Surgery
    Milton Road
    Portsmouth
    PO3 6DW
    Tel: 023 9282 7132
    Fax: 023 9282 7025

    Your Doctors Surgery in Portsmouth

    Located in a central location with ample parking.


    Location & Contact

    Baffins Surgery
    St Cuthbert’s Church
    Hayling Avenue
    Portsmouth
    PO3 6BH
    Tel: 023 9282 7132
    Fax: 023 9282 7025

    Opening Hours

    Monday: 07.00 – 19.00
    Tuesday: 08.00 – 18.30
    Wednesday: 08.00 – 18.30
    Thursday: 08.00 – 20:00
    Friday: 07.00 – 18.30

    Location and Contact

    Milton Park Surgery
    Milton Road
    Portsmouth
    PO3 6DW

    Tel: 023 9282 7132
    Fax: 023 9282 7025

    Opening Hours

    Monday: 08.00 – 18.30
    Tuesday: 08.00 – 18.30
    Wednesday: 08.00 – 18.30
    Thursday: 08.00 – 18.30
    Friday: 08.00 – 18.30