IMPORTANT PLEASE READ:

UPDATE FROM THE SURGERY AND HOW OUR SERVICES ARE BEING RUN:

As we are still in the COVID pandemic, the NHS recommends that we triage, or phone back, every patient who wants advice from a nurse, doctor or other healthcare professional.

We ask many of the patients we have telephoned, to then come to the surgery for a face-to-face appointment, but due to infection control measures and social distancing, we can only let patients into the surgery if they have a planned appointment.

We are keen, as we are sure you are too, to avoid transmission of infection and so to ensure social distancing we are closely monitoring how many patients are in our building including sitting in the waiting room.  

We know that some of these measures are frustrating for you as they are for us. We are facing unprecedented demands with a huge increase in the number of calls we are receiving and the need for us all to catch up with the monitoring of patients which was not possible in the height of the pandemic.

We all look forward to lockdown measures continuing to ease but in the meantime, many thanks for your patience and understanding

If you have coronavirus symptoms DO NOT come into the practice– self isolate and seek help via your practice or NHS 119 111.nhs.uk

Please only visit the surgery in person if you have an appointment - you will not be allowed in without a pre-booked appointment

If you think you need to see a doctor please use e-consult via the practice website

If you need to be seen face-to-face then you will be given an appointment to come to the practice

KEEPING YOU SAFE, KEEPING US SAFE:

• DO NOT ARRIVE EARLY
• ARRIVE ALONE UNLESS ABSOLUTELY NECESSARY
• RING THE FRONT DOOR BELL
• WEAR A FACE MASK OR A FACE COVERING 
• A TEMPERATURE CHECK WILL BE DONE AT THE DOOR
• SEATING AREAS, DOOR HANDLES ETC WILL BE REGULARLY WIPED DOWN
• DON'T TOUCH ANYTHING YOU DON'T NEED TO
• PPE WILL BE WARN BY OUR TEAM, PLEASE WEAR YOUR MASK AND FOLLOW WHAT THEY ASK YOU TO DO
• HAND SANITIZER IS AVAILABLE THROUGHOUT THE SURGERY
• DO NOT BRING URINE SAMPLES TO THE PRACTICE UNLESS WE ASK YOU TO DO SO
  
• DO NOT EMAIL IMAGES TO THE PRACTICE UNLESS SPECIFICALLY ASKED TO DO SO BY A CLINICIAN. ALL OTHERS WILL BE DELETED

• REPEAT MEDICATION WILL BE ISSUED FOR A MAXIMUM OF 56 DAY SUPPLY. THEY CAN BE ORDERED USING THE AIRMID APP, OR BY EMAIL www.esp.scripts@nhs.net. PAPER REQUESTS MUST BE A LAST RESORT

• IF YOU HAVEN'T YET NOMINATED A PHARMACY PLEASE DO SO ASAP AS SCRIPTS WILL NOT BE COLLECTIBLE FROM THE SURGERY

• SICK NOTES (MED3) WILL NOT BE ISSUED FOR SELF ISOLATION OR SOCIAL DISTANCING - "After 7 days, it is for the employer to determine any evidence they require, if any, from their employee. This does not need to be a fit note (MED3) issued by a GP or any other doctor." - FOLLOW THIS LINK FOR FURTHER INFORMATION https://111.nhs.uk/isolation-note/
• IF YOUR REQUIRE PRROF OF COVID VACCINATION PLEASE REFER TO THE NHS APP AVAILABLE ON BOTH ANDROID AND IOS APP STORES. WE WILL NOT BE ABLE TO PROCESS YOUR REQUEST 
  

We fully appreciate that this new model of care may cause frustrations. We are still very much in a Pandemic situation and must ensure our staff and patients are kept as safe as possible.