How To Get Treatment or an Appointment

Book Online 24/7:

You can book certain appointments online, in order to use this facility please use the link here. At present these are:

• Blood test appointments - If you have been invited by us for the blood test. ** PLEASE ENSURE YOU KNOW WHETHER TO FAST OR NOT (If fasting please do not eat for 12 hours before the appointment, but ensure you drink plenty of plain water and take any usual medication) **

• Medication Reviews (face to face) - Please complete the Pre-Medication review questionnaire prior to attending

• Annual Asthma / COPD / Diabetes Review - If you have been invited by the Surgery. Please complete the pre-review questionnaire for the relevant condition.

• Feedback appointment - Your opportunity to meet directly with the Business Manager and a member of the Patient Participation Group

• Cryotherapy Clinic - If you have been seen by our clinician and invited by the surgery

• Travel Clinic - Please complete the Travel questionnaire prior to attending

• Smear Test - Only if you have been formally invited to attend.

• Stop Smoke - If you want help in giving up Smoking

• Pill Check - If you have been invited by the surgery

• Child Immunisations - If you have been invited by the surgery

You can also book online for these ongoing treatments providing you have already started the treatment.

• B12 injections

• Hormone Injections - For the majority of patients your injection is delivered to the Surgery. If this is not the case for you please bring it with you.

• Depo Provera Injection - Only if you are due this (normally every 10 - 14 weeks)

• HRT (Hormone Replacement Therapy) - Only if you are due this (normally every 3 months)

Send in a Consultation online:

You can also contact us using the e-Consult option shown below. This allows you to access self help, medical information and advice as well as the ability to complete an online consultation from the comfort of your own home. The service can be used 24/7 and a GP will review your request within 2 working days of receipt.

TO SEE A GP

Patients are seen by appointment only.

If you think your problem is of an urgent medical nature that cannot wait for the next routine appointment, please telephone the practice as early as possible and you will be either given an appointment for that morning, or the doctor may carry out a telephone consultation to assess the urgency of your condition.

Appointments are for one person only.

We aim to see you within 30 minutes of your appointment time. HOWEVER, delays can occur and we appreciate your patience if this happens.

Routine appointments are 15 minutes in duration.

Emergency appointments are 15 minutes in duration and the doctor will only have time to deal with the urgent problem and no other problems, unless they are connected.

TO SEE A NURSE OR HEALTH CARE ASSISTANT

Appointment times for the nurse vary depending on the nature of the appointment. Please enquire at reception. It is helpful to the receptionist to know the reason for the appointment, so that they are able to allocate the correct amount of time.

Appointments with the nurse are bookable in advance.

FAILING TO ATTEND

If you fail to attend an appointment without informing the surgery, you could be contributing to the high number of wasted appointments we have. If appointments are cancelled, they can be used for someone else. If they are not they are just a waste of the Doctor or Nurse’s time.

TRAINING DATES (TARGET)

One Wednesday afternoon each month the surgeries in Portsmouth will close early in order to undertake staff training. Planned Closure Dates for sessions:

2019

Weds 26th June 2019 Weds 24th July 2019 Weds 25th September 2019

Weds 23rd Oct 2019 Weds 27th Nov 2019

2020

Weds 22nd Jan 2020 Weds 26th Feb 2020 Weds 25th Mar 2020

If you require advice during these times you should dial 111 for Non-Urgent complaints, or 999 for any Urgent or Life Threatening issues.